NetCommunity Plugin - Blank Profile Updates for General Opt Outs

Amelia Ketzle

Hi, all -


We just started sending emails out through BBNC and are noticing that when a constituent opts out of all emails going forward, the 'Requests no email' box on Bio1 is checked automatically, but it still creates a Profile Update in the NetCommunity plugin within RE. A user has to click on this to dismiss it every time, even though there is no action needed. Is there a way around this? I read KB50295, and it sounds like this is just a fact of life. ? Hoping that's not the case...any tips appreciated!


KB50295:


"If a recipient marks the global opt out of a message which used a Constituent List, the Requests No Email box is automatically marked on their record on the Bio 1 tab. A Profile Update is sent into the plugin. Clicking the Profile update in the plugin will clear it from the plugin."


Thanks!

Elaine Tucker

When this happens, I use it as an opportunity to add a note type of "database note" to indicate the date that the change was made. Many times people opt-out "in error" and will contact us to ask why they aren't receiving emails, and having this note on the record makes it really easy for ANY staff member to use as a reference.

Amelia Ketzle

Thanks for that tip, @Elaine Tucker !