Getting "Request unsuccessful" in response when tring to get refresh_token

John Graser
John Graser
Fourth Anniversary Kudos 1 Facilitator 1 Boomerang (2024)
in Education Management APIs

Getting "Request unsuccessful" in response when tring to get refresh_token but not getting error code.

What headers and parameters should be sent.

Comments

  • Daniel Leonard
    Daniel Leonard
    Eighth Anniversary Kudos 2 Name Dropper Participant

    Hi John,

    Sorry to hear you are having problems authorizing. Have you been able to review the documentation for authorizing with SKY API?

  • John Graser
    John Graser
    Fourth Anniversary Kudos 1 Facilitator 1 Boomerang (2024)

    Fixed some issue with the request, but still having the same message. Is there a way to find out what is causing the “Request unsuccessful. Incapsula incident ID”

  • Daniel Leonard
    Daniel Leonard
    Eighth Anniversary Kudos 2 Name Dropper Participant

    Hi John,

    I am not seeing failed requests in our logs. Can you provide some information about what your requests look like?

  • John Graser
    John Graser
    Fourth Anniversary Kudos 1 Facilitator 1 Boomerang (2024)

    Do you need the Application ID?

  • Daniel Leonard
    Daniel Leonard
    Eighth Anniversary Kudos 2 Name Dropper Participant

    I am assuming that it was application "JCG GET TEST", which has successfully created refresh tokens today. Any information you could provide about how you are making the request would be helpful. Did this stop working recently or are you trying something new?

  • John Graser
    John Graser
    Fourth Anniversary Kudos 1 Facilitator 1 Boomerang (2024)

    Yes that is it. I have been able to request roles from the School API and get a valid response, but have been unable to get a valid response when I request a Refresh token. I am making this request in Oracle 19C with PLSQL (apex_web_service.make_rest_request)) I have never been able to get a valid response for a refresh token.

  • Steven Cinquegrana
    Steven Cinquegrana
    Ninth Anniversary Kudos 2 Name Dropper Participant

    Hi John,

    You're welcome to download our SKYLib•NET SKY API code library and SDK which includes C# and VB demo applications (with source code) which you can use to "sanity check" your own app's code against a “known good” app.

    Just enter your credentials and make some test calls. Some School API calls are already set up in the demos.

    (SKYLib.NET is free for this purpose, working in rate-limited mode of 1 call/s. You can license it for an annual fee to take you up to the fastest call rate, currently 10 call/s.)

    Cheers,

    Steve Cinquegrana | CEO and Principal Developer | Protégé Solutions

  • Daniel Leonard
    Daniel Leonard
    Eighth Anniversary Kudos 2 Name Dropper Participant

    John, Can you share the Incapsula Incident ID that the error message refers to?

  • John Graser
    John Graser
    Fourth Anniversary Kudos 1 Facilitator 1 Boomerang (2024)

    Incapsula incident ID: 76000380568906016-1185922865083189643

  • Daniel Leonard
    Daniel Leonard
    Eighth Anniversary Kudos 2 Name Dropper Participant

    What is the HTTP status code that is returned?

  • John Graser
    John Graser
    Fourth Anniversary Kudos 1 Facilitator 1 Boomerang (2024)

    This is all I get back.

    <html style="height:100%"><head><META NAME="ROBOTS" CONTENT="NOINDEX, NOFOLLOW"><meta name="format-detection" content="telephone=no"><meta name="viewport" content="initial-scale=1.0"><meta http-equiv="X-UA-Compatible" content="IE=edge,chrome=1"><script type="text/javascript" src="/_Incapsula_Resource?SWJIYLWA=719d34d31c8e3a6e6fffd425f7e032f3"></script></head><body style="margin:0px;height:100%"><iframe id="main-iframe" src="/_Incapsula_Resource?CWUDNSAI=24&xinfo=11-267470114-0%200NNN%20RT%281638376599734%2032%29%20q%280%20-1%20-1%200%29%20r%280%20-1%29%20b1&incident_id=76000380568906016-1185922865083189643&edet=3&cinfo=03000000&pe=100001&rpinfo=0&mth=POST" frameborder=0 width="100%" height="100%" marginheight="0px" marginwidth="0px">Request unsuccessful. Incapsula incident ID: 76000380568906016-1185922865083189643</iframe></body></html>

  • John Graser
    John Graser
    Fourth Anniversary Kudos 1 Facilitator 1 Boomerang (2024)

    Should the Status be in the results?

  • Daniel Leonard
    Daniel Leonard
    Eighth Anniversary Kudos 2 Name Dropper Participant

    Hi John,

    Sorry it's been a while. Any interest in trying this again? We have made some changes on our side that should making figuring this out a little easier.

  • John Graser
    John Graser
    Fourth Anniversary Kudos 1 Facilitator 1 Boomerang (2024)

    Yes, would like to figure it out.

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