Sending follow up emails after scanned ticket?

Shane Holmes

Is there a way to send a follow up email some time (e.g. a week) after a ticket has been scanned. E.g. we are a museum and would love to send an email a week after the person has visited our museum (ticket has been scanned). In addition, we would also be interested in sending an email after a purchase (online ticket, membership) a week, a month, or even a year after the fact.

Thanks

Shane

Erin Donnelly

You can certainly create a query of constituents with tickets scanned within a timeframe and then use that selection to either send an email through an appeal or export contact information to email outside of Altru.

As far as I know though, there's no way to automate it. So you'd have to manually send the messages every time.

Shane Holmes

Do you know what that query would look like?

“create a query of constituents with tickets scanned ”

Thanks

Shane

Erin Donnelly

Something like this:

Shane Holmes

Thank You!

Regina Holten

But these reports only have scanned tickets - what about tickets bought by people at the ticket desk in daily sales - the way we process they are not ‘scanned’…if that makes sense. if they have an email attached to their record, how to capture them?

Shane Holmes

Not sure. We do not care about those because we do not capture email addresses from daily sales (only zip codes). The only time we get email addresses is from our online sales.

Bill Carey

We have been able to automate sending emails like this by using Omatic Software's Omatic Cloud integration for Altru and Mailchimp. Omatic Cloud runs the query each day after we close and adds those individuals to a list in Mailchimp, which then triggers an Automation in Mailchimp to send them an email the next day. It takes a bit of work to set up, but once it's done you don't really have to think about it unless you want to go back and look at open and click-thru rates.

Shane Holmes

Thanks Bill, I will take a look at that

Regina Holten

Sounds great. Almost magic.

Akane Henriquez

@Shane Holmes
We do exactly this, using Social Good software.