Strange problems right now in Altru - 10 26 21

Regina Holten

Weird error messages. And problems.

Regina Holten

anyone else?

Tami Goertzen

I'm having trouble with the canned reports. I keep getting this error.

• An error has occurred during report processing. (rsProcessingAborted)
  • Cannot create a connection to data source 'BBInfinity'. (rsErrorOpeningConnection)
    • For more information about this error navigate to the report server on the local server machine, or enable remote errors

Tami Goertzen

I just saw this.

Regina Holten

for me it was when i was reviewing changes on a renewal template - told me i couldn't see it…and yeah i kinda got scared! i am sure it will be fine soon.

JoAnn Groat

I'm getting the same error report then I try to run any report. I can get in and do Daily Sales.

Jillian Harrington

Do you have the link for this alert? Can't seem to find it. Thanks!

Jillian Harrington

Yes, we are getting similar errors as well!

KAS Shannon Knight

I just tried to view a constituent record history and got the following:

Elizabeth Shafer

Yes ~~ it seems to be a pretty wide outage. A repeat, but worse, from Wednesday.

We're in North Carolina (probably hosted in Boston?), and I can access nearly nothing in Altru.