Messages > Archive > Search > scroll down: message not found in Search are displayed

Donald Payne

In Messages, if I select Archive radio button on right, then do a Search, it correctly returns archived messages that contain the search terms.

However, when I scroll down to the bottom of the search results, “infinite scroll” logic seems to override the Search filter, and below the searched-for messages I see messages that do not contain the Search terms.

Angie Addison

Hi @Donald Payne would you log this with support? Sounds more like a bug to me and they can capture all relevant info that we would need to get it up into dev. Thanks!

Donald Payne

Thanks Angie. How do I log this with support?

I tried following a link to "Contact Support".
https://kb.blackbaud.com/knowledgebase/Article/97386

> https://support.blackbaud.com/support/chat

Got error message:

"This page requires additional permissions."