Hi there,
We are trying to figure out the best way to place politicians into NXT. Right now, their seat (i.e. District #x) is the constituent, and the seat-holder is a primary contact/relationship. However, when a new person rolls into the seat, this information will inevitably change.
I was thinking it might make sense to change the politician's record from relationship to constituent, and add members of their staff as relationships to the politician. This way we can keep track of conversations and contact info with the politician and their staff, rather than having this all go under a constituent file for the entire district (since the person in that position, and all of their staff (and contact info) will change along with it). The main issue right now is that we can't add notes into a relationship file- only a constituent. So any and all correspondence shows it doing to District #x rather than the office of the specific legislator.
How do other agencies handle this situation?