Check numbers not showing up properly in bank reconciliation

Patrick Lunn

So, I noticed something today - I am trying to bring it up to the customer support team but they seem slammed at the moment. A/P check numbers used to show up in the bank reconciliation….if I cut a check and its number was 8000, that's the number that would show up in the bank rec.

Now, that doesn't seem to be the case. I have outstanding checks with numbers in the 8500s, yet on my bank rec screen, the same checks are showing “transaction number” of 2400 or so. Obviously - this is kind of an important issue for control purposes. I didn't change anything in my settings to precipitate this.

Sharelle Buyer

This was an issue when they rolled out the “enhancement” but they fixed it. Don't think they told anybody though - I had opened a case about it so that's how I found out. You have to add the column Number to your screen, that is the check number. If you can't see the Number column in your options, you'll want to open a case with support.