Test Transactions

Erin Mulcair

Hello,

Our third party company is creating a fundraising connection using Sky API. They have the Blackbaud Payment system installed on their application and have gone through all of the initial API set-up. They are able to input billing and credit card information, and receive a success message once submitted. (Please see attached screen shots).

What they do not know is where these test transactions end up in the Blackbaud system, and where they can access the transaction data. Would this be in BBMS? Right now, we have test transactions set up in BBMS , but I do not see any that have gone through when I look at Transaction Search. They are unable to confirm whether the test transactions are being sent correctly.

Can you help me with this? How can we tell that their transactions are set-up correctly?

Update April 8th: I have chatted to BBMS support and they have told me the process is failing on the Payment API step, they see them on BBPS and not on BBMS. They said that the Application open Checkout, checkout authorizes the transaction and notifies the applications, application sends a request to settle the charge via the "Charge Transaction" endpoint (Payments API) - This is the step where it's failing. The final step is the transaction being captured and registered. We still need help figuring out why.

Update April 8 - ATTACHED: ERROR Message that our Developers are getting

Thanks,

Erin

Amanda Glosson

Hi Erin

The workflow shared with you by support is accurate. Your application must make a final server side request to the SKY API to capture the funds that were authorized by checkout. For a review of what that integration looks like, you can review this video or the documentation.

The error you have shared looks like a javascript error rather than a server side request error. It sounds like you are saying that the transaction gets authorized but not captured? If that is the case you should be able to see “Not Processed” transactions in BBMS portal transaction search. Be sure you are including test transactions in your search by using the filter options.

If you are getting a server side error message from v1/Checkout/Transaction please share the details of the error you are receiving.

The screenshot looks like a javascript error, if that is the case then, indeed you may not be getting any transaction appearing in BBMS yet. If you are getting only a javascript error and not a server side error. Then it would be helpful to review the data object you are passing into the checkout js function to initiate the transaction.

After investigating further please let us know and provide further details about your error.

Amanda