Error 500 on Schedules - Meetings for a student

I tested the new endpoint “Schedules - Meetings for a student” with the “Try it” tool today with a random student.

The result was a 500 Internal Server Error. The message is: "An exception occured. Please contact Support."

Comments

  • Jared Harbour
    Jared Harbour Blackbaud Employee
    Eighth Anniversary Kudos 1 Name Dropper Participant

    Hi Brian,

    The documentation for this route should have included something stating that the user requesting the information must be the student or parent of the student.

    I will update the documentation this morning to reflect how the route works. We have also entered a bug to update the error that gets returned when a user tries to get a student schedule they are not allowed to see.

    Best - Jared

  • Brian Gray
    Brian Gray Community All-Star
    Eighth Anniversary Kudos 5 First Reply bbcon 2025 Attendee Badge

    That would explain it…but why have that restriction on access?

    As a Schedule Manager, I have access to the information. This endpoint is a more direct answer than the other combination of endpoints I have access to.

    Although contact tracing is somewhat less important at the moment than it was last year, having admin level access to that information at the admin level would make my program easier (and probably more efficient - because I would not have to pull quite so much information to piece together a student's contacts.)

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