When accessing database view in hosted environment the font small. Can we adjust?

Debbie Atkinson

In database view the font is so small, it strains my eyes. The webview is perfect. Is there way for a user to increase font size in database view in Citrix hosted environment without having to change my entire desktop per https://kb.blackbaud.com/knowledgebase/Article/48898? I’ve tried changing the Citrix Workspace DPI settings but the font is still small with each option.

Dana Burton

I have the same desire on the occasion my vision (contacts?) are going wonky. Yesterday I changed the display resolution but still wasn't a great fix to the problem…

Carol Ewart

I'm interested in a solution for this too!

Kristin KirkmanHall

@Debbie Atkinson

If you are using Citrix:

Article 199768

No option to change High DPI selections

When launching database view in RE the size of the database is incorrect.
Raiser Edge appears to be smaller on their screen.

There is no High DPI option in Citrix Workspace 2206.
I need to change my Citrix to High DPI but it isn't available.

Answer:

Citrix Workspace 2206 does not include a High DPI option. If this is needed for your resolution, roll back to a previous version of Citrix Workspace (2205) where it remains available or work with your local IT to adjust the Group Policy Settings. This is not controlled by Blackbaud.

Jessica Moes

This is happening to me too and it is driving me crazy because every time I uninstall the new version of Citrix, (the old one is fine), they keep prompting me to upgrade again and I worry about security issues if I don't upgrade. Really no idea what to do.

Austen Brown

@Debbie Atkinson & @Jessica Moes - Unfortunately, the only way I have found to increase the size is to get a bigger monitor.

Debbie Atkinson

@Austen Brown But is that a solution. I feel that I was sold an inferior product when we upgraded to the RENXT environment. We can no longer use Raiser’s Edge to merge documents and if we want to see a workable view of the database view, the control we have is the size of our monitor. To work in the database view, we can no longer use our laptops. For the first time as BB customer for over 30 years and my 19 years managing Raiser’s Edge, we are considering investigating other CRM’s. Our contract for NXT is over April 2023.

Rose Dixon

@Debbie Atkinson The only thing I've found that works is to change my computer's display to “large text." It helps - and I have a HUGE monitor. I also do this on my laptop, in addition to having a second monitor plugged into my laptop - both have helped.

Pat Phillips

@Austen Brown A larger monitor does not help. It only increases the blank spaces in the page. The font is the same. I have a laptop and a second monitor. It is still very hard to read.

Dariel Dixon

@Debbie Atkinson RE has hard coded font sizes. Unfortunately, it has been that way since forever. I don't know if there is any help, outside of using a magnifying program on your computer.

There have been several posts about this exact issue over the years. It is a problem, but don't expect it to be fixed.

Julia Chu

To change to font sizes, you need the Citrix 2205 version instead of the latest version 2206.

Here is the link for Windows.