Unable to get Status Since date change by itself

Nik N
Nik N
Third Anniversary
in Blackbaud Raiser's Edge NXT® APIs

We are exporting information about constituents and their prospect statuses (value and start date). NXT API provides ability to get this info only per donor (one by one). To solve problem with performance and possible quota limits we decided to use NXT subscription API to load only changed information.

We use event type "Prospect changed" https://developer.blackbaud.com/skyapi/apis/webhook/event-types/prospect#prospect-changed) to catch cases when NXT users change information about prospect status and then load necessary info via API GetConstituentProspectStatus (https://developer.sky.blackbaud.com/docs/services/56b76470069a0509c8f1c5b3/operations/GetConstituentProspectStatus).

The issue is that NXT system doesn't send "Prospect Changed" event if only "Start Date" of current Status is changed.

Steps to reproduce:

  1. Go to details page of an individual constituent, who already has some Prospect Management Status
  2. Find tile "Prospect Management"
  3. Click "View Status History" link (see image above)
  4. In opened modal select "Edit this status" for the current one (on the top)

Change "Start Date" and save

Close modal window for status history --> tile "Prospect Management" is updated and displays new value 'Time in status'

But event "Prospect changed" is not sent and so we have inconsistency of data

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