Recurring payment not coming through

Anne Smith
Anne Smith
Fourth Anniversary Name Dropper Facilitator 1
in Merchant Services APIs

We had a recurring payment come in. It was validated and committed but never showed up in the GFT batches on RE. How do I find out what happened to this gift?

Comments

  • Anthony Gallo
    Anthony Gallo Blackbaud Employee
    Tenth Anniversary Kudos 3 Name Dropper Participant

    I would talk to support about this one. They would be able to gather the details and file a bug for the engineering side to look into.

  • Anne Smith
    Anne Smith
    Fourth Anniversary Name Dropper Facilitator 1

    Thanks, support told me to look into this page for help.

  • Anthony Gallo
    Anthony Gallo Blackbaud Employee
    Tenth Anniversary Kudos 3 Name Dropper Participant

    Support should be back in contact with you in your original case. This doesn't appear to be API related and they should be able to assist.

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