NXT Banner missing

Layne Collis
Layne Collis
Fourth Anniversary Kudos 1
in Blackbaud Financial Edge NXT® General Discussions

My Banner at the top of the screen with all the options is missing

Comments

  • Kamala Adhikari
    Kamala Adhikari
    Fifth Anniversary Facilitator 1

    We are having the same issue. Trying to contact Blackbaud via chat, not getting through.

  • Otis Singleton
    Otis Singleton
    Fifth Anniversary Participant Facilitator 1 Boomerang (2021)

    I am not getting through either. I don't have the icon to access Financial Edge Database view.

  • Tim Reich
    Tim Reich
    Ninth Anniversary Participant Facilitator 1

    We can't get in either.
    I have been on hold for support on the phone and their chat app does not connect.
    The status page now says a RE NXT issue but not FE.
    It drives me crazy that the status page is not updated.

  • Esther Wheaton
    Esther Wheaton
    Fifth Anniversary Participant Facilitator 1

    I'm having the same issue. When I go to log in, I only get my user Admin page and Marketplace, not NXT. When I navigate to NXT links I have cached, the menu bar is gone and I can't navigate the app.

  • Megan Hennessy
    Megan Hennessy
    Ninth Anniversary Kudos 1 Name Dropper Participant

    Same here!!!! Terrible to have this before a holiday weekend!!! Trying to get things done - and can't even connect with support.

    The Status page reads operational !!!!!

  • Jose Leal
    Jose Leal
    Sixth Anniversary Facilitator 1

    Same here. Anyone else experiencing blank pages loading or extremely slow load times the past week or so? I wonder if it is all related.

  • Lindsey Palazzi
    Lindsey Palazzi
    Fifth Anniversary Kudos 1 Name Dropper Facilitator 1

    Same here, extremely frustrating at year end.

  • shirley gotch
    shirley gotch
    Eighth Anniversary Name Dropper Facilitator 1

    Mine are missing too

  • Tim Reich
    Tim Reich
    Ninth Anniversary Participant Facilitator 1

    I just got off chat. They do not have an ETA, but the agent believes it will be back up by noon eastern.

  • Greg Barrows
    Greg Barrows
    Third Anniversary Facilitator 1

    Experiencing the same thing - Banner gone, can't access anything!

  • Gail Mansfield
    Gail Mansfield
    Third Anniversary Facilitator 1

    My banner is also missing at the top and I have restarted my computer several times as well. Financial Edge banner is still not at the top of the page and nothing is working.

  • Elizabeth Perron
    Elizabeth Perron
    Eighth Anniversary Kudos 5 Name Dropper Participant

    Hi All,

    This Tuesday after Memorial Day (US), my heart is with our members who lost loved ones while serving.

    Now to business, this post grabbed my attention last Friday. The hosting status page shows all products as operational. If you are still experiencing this issue and haven't started a support case, please do. (Community main navigation - Click on Help > Customer Support)

    If anyone on this thread has insight and wants to share, please do!

    In harmony,

    Elizabeth

    Blackbaud Community Manager

  • Patrick Lunn
    Patrick Lunn
    Sixth Anniversary Kudos 2 Name Dropper Participant

    It's happening again right now, at least to me.

  • Steve Harris
    Steve Harris
    Tenth Anniversary Kudos 1 Participant Facilitator 1

    My banner just blinks continuously. Occasionally I can click on the help icon and it will stop long enough for me to make a menu selection.

  • Wendy Croker
    Wendy Croker
    Seventh Anniversary Kudos 2 Name Dropper Facilitator 1

    My NXT is working so I can't test this but has anyone tried a different browser? Sometimes I find that works with web-based software.

  • Jennifer Kay
    Jennifer Kay
    Third Anniversary Kudos 1 Name Dropper Participant

    Hello FENXT community. We are having intermittent issues with Banner's disappearing. It is random and virtually untrackable. I wanted to ask all of you a couple of questions in an effort to help BB find a solution, and to find some commonality.

    1. Are you hosted?
    2. If yes, are you hosted in the Boston Data center?
    3. What, if any, solutions has BlackBaud offered?
    4. Have you found a solution that works for you regarding the toolbar options disappearing?
    5. Are you having any other consistent yet random problems?

    Thanks in advance for any feedback you can deliver.

    Jennifer Leigh Kay

    ITS Project Manager

    University of Nebraska Foundation

  • Donella Robb
    Donella Robb
    Tenth Anniversary Kudos 2 October 2025 Monthly Challenge Name Dropper

    Hi Jennifer, We have had this issue happen intermittently, but right now things are looking fine. In response to your questions:

    1. Yes, we are hosted
    2. Yes, we are hosted in the Boston datacentre
    3. n/a - I have gone to the BB Status Page first and saw there was an issue; then it resolved fairly quickly, so didn't contact support
    4. Solution in the moment was to go to RENXT (if banners missing from FENXT) or FENXT (if banners missing from RENXT) and go to the database view from the other application
  • Steve Harris
    Steve Harris
    Tenth Anniversary Kudos 1 Participant Facilitator 1

    Update: My issue is that when the menu bar is displaying, the screen blinks continuously with the green swirly dot (which also blinks). I have isolated this to my home computer. I am transitioning to work at home and purchased a new Dell XPS desktop that came installed with Windows 11. I am using Windows 10 here at the school and the same latest version of Chrome at both locations with Blackbaud Multi Factor Authentication. I have no issue with the Windows 10 computer. I am assuming this may be an issue with Windows 11 but must use this version on this computer. I have discovered that when this happens if I continually left click anywhere on the screen that it will eventually stop and allow me to make a menu selection. Works fine in the menu item selected until I again return to the menu bar.

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