Best practice to process refunds for event payments?

Russell Joyce

Hello! So, we took event payments online via BBMS and had a few guests cancel and ask for a refund. I'm loathe to pay the extortionate BBMS refund fees, so our finance team have simply refunded their tickets via bank transfer direct from our account. The gift records still remain in the gift tab and I was wondering what's the best way to record the refund? Simply delete the original gift record or is there a way to do a ‘proper' refund'? Thanks in advance for your knowledge and expertise!

JoAnn Strommen

@Russell Joyce
If they are showing as gifts on the records, I would open the gift, go to menu at top, select Gift > Adjust and adjust amount to $0 (or correct amount) and put in description/notes the reason why. This provides a good history/trail of changes made.

Faith Murray

@Russell Joyce I concur with @JoAnn Strommen. If the gift was already posted, it should be adjusted down to $0. Since there was a monetary transaction, you'll want to also keep a record that it happened.

Rachel Cavalier

You can also say in the adjustment notes that the refund was made by bank transfer for future reference

Russell Joyce

@Faith Murray @Rachel Cavalier @JoAnn Strommen - thank you all very much for your feedback! Very helpful and I now know how to proceed. ?