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Is there a way to override 'Invoice can not be saved because it is a duplicate'

Katie Fulton

We have a couple of credit cardholders who have used their credit card at the same merchant for the same amount and even though the dates of the transactions are different it won't allow me to record the charge. I keep getting 'Invoice can not be saved because it is a duplicate'. I have tried giving it a different allocation that I would then go back and adjust but it still won't allow it.

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Comments

Kevin Brazell

@Katie Fulton
This should be based on the Duplicate Invoice Criteria Business Rules along with what you can / can't do based on it being a duplicate. You'd want to look at the Invoice Business Rules in AP>Configuration>Business Rules. There is a setting that controls if you can still save something or not allowed at all. Review it and update it as you need.

Wendy Croker

@Katie Fulton

We add the date in the invoice # field to make the entry unique. I think you can also adjust how strict the duplicate criteria are in the settings.