reCAPTCHA

Andrew Scott

Hello - has anyone noticed issues with donations since the integration with reCAPTCHA?

Austen Brown

@Andrew Scott - For the most part everything seems to be working well. If you find that your forms have error codes appearing on either the the front-end (website) or back-end within OLX plugin make sure to double-check the domains/sub-domains included in the Account > Integration options > Form Security section of your OLX account.

Tip/Trick: When you're in OLX, for the particular form that is having issues look at its “Performance Details” window > open the listings to see all URLs the form is embedded on. Are there any listed that were not included when you updated the domain/sub-domains within your Account Integration settings?

Andrew Scott

@Austen Brown Thank you Austen. We are not seeing error messages per se. We've done a couple of test donations from different IPs and one of us noticed it took “20-30 seconds” for the transaction to go through to finish.

Candy Geeter

@Andrew Scott
I am getting error messages on some of my forms. However, it is working well, as far as receiving donations.

Lisa Daly

@Andrew Scott We have some error messages, but I can't tell if the gifts went through or not.

Lisa Daly

@Austen Brown I just checked the form performance and found several URLs that I can't identify. Are these the errors? And how do I get rid of them?

Austen Brown

@Lisa Daly - Have you tried to go to those URLs? Is the form embedded there?