Adding Phone Number & Linking to Relationships

Michael Panagos

Using the Users phone create endpoint (https://developer.sky.blackbaud.com/docs/services/school/operations/V1UsersByUseridPhonesPost), I can create the phone number for the user as is expected. However, I cannot get the linking functionality to work. Below is an example post URI & Body (I replaced the name and user IDs out with dummy data). It will create the phone number record for the user but will not link it. I verified that the relationship already exists, the user to be linked with already has the phone number attached to their user record, and that all the information is correct.

URI: https://api.sky.blackbaud.com/school/v1/users/3154032/phones

BODY

{
"links": [
{
"id": 331,
"shared": true,
"shared_relationship": "Spouse",
"shared_user": "John Doe",
"type_id": "Home",
"user_id": 5942642
}
],
"number": "(555) 555-5555",
"type_id": 331
}

Would someone be able to verify that the endpoint is working as it is supposed to?

Todd DeSchuiteneer

Hi @Michael Panagos , in testing this endpoint this morning I am receiving the same results you are. The phone number will post to the user but it will not share to the user in the links section of the payload. I will go ahead and create a support ticket for you on this issue. In the future if you suspect an endpoint is not performing as it should I encourage you to reach out to our support team.

Michael Panagos

@Todd DeSchuiteneer
Thanks, Todd! I have in the past. I was just wondering if I was doing something wrong before I went this route so thought to post here first on this one. Appreciate the ticket.

Todd DeSchuiteneer

@Michael Panagos No problem! Happy to help!

Lindsey Bryant

@Todd DeSchuiteneer it appears this is the same for addresses. I was just searching for this issue within the Community and came across the same problem when trying to post an address for the student and including two parents ids in the “Link” section.