Error 500 when creating events using the API

Juan Benitez

I'm currently trying to create events using the SKY API but I'm getting this 500 error

I know the API is working since I'm able to list all the events, event categories, participants, etc.

Even when I try to create an event category I got another similar error

Is this an authorization issue? if so, why are we getting a 500 error code instead of a 401 or something like that? or is this something completely different?
Thanks!

Kris Mahon

@Juan Benitez I think the problem is that your BBID user is not mapped to a RE7 legacy/database user. In RE NXT, go to Control Panel > Security. Find your user and click the “…” context menu, and click “Manage roles”. Look for a small tile called “Security groups”, and either link or create a legacy RE7 user. After saving you user, it may take a few minutes for the changes to propagate through the system.

We will be rolling out a fix soon that should provide you a better error message in the future.

Juan Benitez

@Kris Mahon thanks for your response, we are currently trying to do the steps you mentioned but still we are not able to create an event, although, we are getting a new error related to what you explained “The legacy user mapping was not found for the specified tenant and user. Please ensure the BBID is mapped to a legacy user”".

We want to know what roles needs to be assigned to a user to be considered a RE7 legacy user?

We tried this one and no luck

Kris Mahon

@Juan Benitez The specific role is going to be dependent on your organization - the important part is being linked to a RE7 legacy user. Make sure you are in the proper RE NXT environment. I see that your organization has two separate environments. I believe the user mapping is missing in the one named “Test Environment”.