Single Acknowledgement

Anna Blanton
Anna Blanton
Second Anniversary
in Blackbaud Altru® General Discussions

I have a donor needing an acknowledgement letter from a few months ago. When I go to their gift under revenue and ‘Mark Acknowledged’ it adds a manual acknowledgement. This isn't getting pulled when I ‘Run Acknowledgements’. Obviously I can just manually write up a new letter, but any ideas on why this wouldn't pull into acknowledgements?? Tips or tricks for individual acknowledgements??

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  • Kelly Olson
    Kelly Olson
    Seventh Anniversary Kudos 2 Name Dropper Facilitator 1

    @Anna Blanton
    If the system already generated a letter and now you want to generate it again, you can go into the payment record, go to the Letters tab and delete the original acknowledgement letter. It will then get pulled into the process again. I think this might only be possible if it was entered through back office though. But I am not 100% sure this is what you are asking. If you are clicking “mark acknowledged” manually, then it sounds like the donation was not pulled into the acknowledgement process in the first place. So for that you would need to understand why it is not getting pulled into one of your acknowledgement letter queries.

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