On 10/10/23 we recorded deposit 2179 of total $9,941.60 in A/R module. Among that amount one check of $5,922.20 was returned on 10/12/2023 from bank due to bad account.
On 10/12/2023, I did nothing at deposit side but I created invoice and applied in customer activity and applied that deposit 2179 amount $5,922.20 to the invoice customer activity looked good. However, at the reconciliation, it says GL cash accounts out of balance to statement by ($5,922.20). (may be this step was not correct to address the customer's check returned by bank in AR, if not please suggest how to address it correctly)
To resolve this issue, tried to voided payment and the invoice newly created. Voiding payment: since the deposit 2179 was posted, I unapplied the amount, changed the closed to open status and unmarked the “deposit cleared on” box, save and from the payment tab at menu bar I click void this payment. I marked the box “leave the total deposit amount the same and create an offsetting bank adjustment for $5,922.20, choose void date 10/10/2023, and void post date 10/10/2023. However, when I tried to click void payment now it says “The interfund set is not setup to be used in Cash Management” I am not sure what that means. Can anyone suggest me how to address it?
