List Single (V1ListsAdvancedByList_idGet) failed today

Brian Gray

Multiple programs that use the List Single endpoint failed overnight with an error "Input string was not in a correct format." Calls made through the TryIt page also fails today.

I submitted case 019626967. Is anyone else seeing this today?

Nick Marchese

@Brian Gray I'm getting a different error, which is likely unrelated (Limited by error rate), but what is interested to note is that it was working totally fine for weeks with no issues until yesterday evening into this morning…I wonder if it is connected in some way?

Brian Gray

@Nick Marchese - the “rate limited” error is what I see on the TryIt page.

I assume that it's connected to the Tuesday patch/change release.

I thought I remembered seeing a message about changes to the page size field, but I can't find it today.

Eric Eskildsen

@Brian Gray @Nick Marchese

I'm getting List Single errors this morning, too. It's the “Limited by error rate” message for me.

Nick Marchese

@Brian Gray Right. That is what I see on the Try It page as well as my script. Here is that update. My guess is it may be connected?

Todd DeSchuiteneer

Hi all, Please report these issues to support. We currently have our development team looking into the issue and trying to resolve. Our support team will be able to link your ticket to the defect so you will be notified when resolved.

Thank you. We apologize for the inconvenience this issue is causing.

Eric Eskildsen

@Todd DeSchuiteneer
Thanks Todd. Is there a place that those of us without support access can check for updates on issues like this?

Brian Gray

@Todd DeSchuiteneer - my programs that run early every morning used the calls without error this morning. The TryIt tool worked as expected this morning, too.

Eric Eskildsen

@Todd DeSchuiteneer

There are no errors on the calls this morning for me, same as for Brian. That said, at least one list now returns empty data through the API. See below.

Through the UI, it returns 4150 results.

API result:

{

"count": 0,

"page": 1,

"results": {

"rows": []

}

}

Todd DeSchuiteneer

@Eric Eskildsen could the user making the call have lost access to the list? Typically if you make a list call and it returns a 200 but 0 results that indicates the user has not been granted access through the UI.

Nick Marchese

My scripts are running properly this morning!

Eric Eskildsen

@Todd DeSchuiteneer

Resolved. My mistake….The API token for that particular list was NOT for the user that created the list. Getting a token for the right user fixed it. Sorry - thought it might be related!

Original post:
The API token is for the same user that created the list….That should guarantee access, right? I mean assuming the user still has one of the roles required for List Single. Or not necessarily?

The user has the SKY API Data Sync role and was the creator of the list. I went in to MySchoolApp and manually added their role under “Role Access” to be on the safe side, but it didn't seem to have an effect.

I don't think anyone at the school has changed other permissions that would affect this between now and last month, but I'm confirming with them now.