Difficulty Reaching Support

Samuel Donkor

I've been trying to get in touch with someone from support but haven't had any luck so far. I've made numerous attempts to reach out via phone and email, but unfortunately, I haven't received a response. It sounds like a representative picks up the phone and places it on mute.

Is this only happening to my organization?

Alex Wong

@Samuel Donkor
We have not had this problem

We almost always start with with using chat support, so maybe you can try there first.

Travis Clough

@Samuel Donkor

My chat option is gone all together!

Dana Burton

@Samuel Donkor, welcome to the community! I agree with Alex. Each time we have an issue at our org, I utilize the chat support.

You can click on your initials in Raiser's Edge NXT, then Support resources. From there, you can start a chat session in the bottom right or click on chat.

Crystal Bruce

@Samuel Donkor Hello, I'm passing this along to the support team and I just wanted to echo what Alex said and give you the link to chat support. Thanks!

Samuel Donkor

@Crystal Bruce@ and all, Thank you for the advice! I was able to get through to an agent via phone call which has been extremely helpful.