Check cashed by wrong vendor

Rachel Flavin

We had a check inadvertently get mailed to the wrong vendor and they were able to cash it (very similarly named companies). How should we handle this check in FENXT (or DB)? The company that cashed it has put a credit on our account, but the correct vendor still needs paid.

Kevin Brazell

@Rachel Flavin
1. Void and purge the check, so it frees up the original invoice. The purge ( delete in webview) frees up that number so we can use it later.

2. Set up invoice for that vendor that deposited that check, for the amount of the check.

3. Pay that Invoice using the same check number.

4. Then make a credit memo for that vendor.

5. Go back to the Original vendor and their now unpaid invoice and cut a new check.

* also if anything is posted, you'll need to post reversals. That does mean for the check purge, if it was posted to the GL, you'll need to post the reversal before you can purge it out.

Rachel Flavin

@Kevin Brazell Can we void a check that has already been cleared in a bank reconciliation? The check was actually written in December, but we just noticed as the incorrect vendor sent us a statement with a credit balance.

Michael Myers

@Rachel Flavin I'm curious how you addressed this issue. We have a very similar issue due to our automated payables vendor where a check was cleared in FE bank rec and now was sent back to us. We can't void/delete the check as it was already cleared.