Connection timed out while trying to refresh the access token

Marlin Integrations

Hello, we are getting the following error while trying to refresh the access token from time to time - let's say once per month for a period of 1 hour roughly :

Failed to connect to oauth2.sky.blackbaud.com port 443 after 7077 ms: Connection timed out

We believe the refresh token is valid because everything works fine most of the time.

Can this be cause by some sort of blackout on blackbaud end? Is it possible that our request is getting blocked by blackbaud intentionally? (spam protection)

Any advice will be highly appreciated

Cheers

Alex Wong

@Marlin Integrations
I have been refreshing my token every 59 mintues (auth token is valid for 60 minutes and refresh token valid for 365 days) and have no recurring problem of this (yes there are times, rarely, when Blackbaud API server have issue, but not often enough to be a consistent issue).

when refreshing auth token, are you using parameter for BB to return a NEW rolling refresh token (one that replaces the old refresh token and have a new 365 expiration)? Are you refreshing only when you need to run SKY API endpoint or interval like me?