All Query API failing

Alex Wong

Anyone else's having same problem? All my query api calls are failing with

{

"type": "urn:blackbaud:forbidden",

"title": "The requested action is forbidden.",

"status": 403,

"trace_id": "10d544caf5304f869ac12b95f6253138",

"span_id": "c7c97f7c293b3fc8"

}

This started on 5PM EDT (7/9/2024) sync refresh. 1PM EDT was perfectly fine.

Alex Wong

@Erik Leaver @Heather McLean can you esculate this issue? I will open a support case too. status.blackbaud.com doesn't show any issue. All other API is working.

Carol Grant

@Alex Wong- this is happening to me also. Same error. This is at 7/10 8:26am EST.

Jeff Johnson

@Alex Wong
This is happening for us, as well.

Erik Leaver

@Alex Wong Working with support to make sure this gets to the right people.

Shelby Lewis

@Alex Wong Here as well.

Erik Leaver

@Alex Wong There was a bug introduced yesterday which is now resolved.

Alex Wong

Latest info from @Erik Leaver, this is now fixed. I am able to run without the 403 error.

Thank you!

Jeff Johnson

@Alex Wong
Working for us, as well. Thanks!

Nikunj Prajapati

I am also getting the 403 Forbidden error for Query API

Alex Wong

@Nikunj Prajapati
I just checked my query api run, it is working no problem. might want to check your calls.

was it working for you before? and now stopped working, or you just tried and it failed

Nikunj Prajapati

@Alex Wong
I have just tried and its failed. Not sure earlier it was working or not. Do you think think that Query preview version should be enabled in RE Environment?

Alex Wong

@Nikunj Prajapati
if you are not a solution admin, then you need someone who is to check if you have permission to run query api

https://developer.blackbaud.com/skyapi/support/changelog/renxt#may-2024