Green Dot and Slowness

Jennifer Benson

I have had issusing utilizing NXT since January 2024 and created a help desk ticket in April 2024. When processing invoices and credits the system is extremely slow. I receive the green dot of death for minutes to hours, fields do not fill in autmatically, when I fill in the fields I receive errors stating my distributions are not correct or the invoice cannot be added as it has an errror. I can not run reports and receive the green dot or it does not pull. My checks and efts are not properly running then receive some sort of error and we have had to delete and rerun them. All of these are intermittent. Most prevelant in the afternoon. Has anyone else been receiving these errors? Mostly the rotating green dot with no info received? I have completed every task, upgrade, review, created HAR files with no resolve. I have seen in previous posts some are exeriencing the same issues. I am curious if this is a full system issue they will not address.

Jennifer Benson

Anthony Block

Consantly. Everything we do in NXT takes longer. Simple things like creating a JE or cash receipt or just about anything takes long. Running reports is awful, it takes time to start, then more time to gather records, then the added steps to see the report and more steps to print it. I am not looking forward to database going away. Our data entry is going to be much slower and much more difficult.

Christopher Hafer

@Jennifer Benson
Unfortunately, I think Blackbaud's NXT is a sinking ship. Everything is working as intended though if you ask their engineers.

Jennifer Hughes

@Jennifer Benson We are having the same issue with the green dot and slow system. It is especially noticeable in the afternoons and sometimes will take a very long time to save an invoice for example. Usually when this happens the record never ends up saving and we end up getting frustrated and go back to database view to finish our entry. I am seriously dreading not having the database to fall back on and not even sure if we will be able to keep up with our data entry in FE NXT at that point.

Anthony Block

@Jennifer Hughes

We've had the slow green dot since day 1. Today I ran a query in NXT, it took about 15 minutes to return all 70,000 GL transactions from last year. In the meantime I went to database, it took 17 seconds. So almost 60 TIMES LONGER in NXT. and in database, speed was never affected by time of day in my experience. I seriously don't know how we are going to get our work done.