Conduct for Advisors

Our school is not new to K-12 Education Managment. We've been using it since 2016 but now my advisors are not seeing conduct for their advisees even though I haven't changed any settings from past years. I have contacted BB chat and everything is set up correctly. I didn't really get anywhere with that. Is anyone else having this issue? I have the infractions marked visible for Advisors, the Conduct task is enabled for the advisor role. Any thoughts?

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