Action List Errors - Bad Gateway

Ellen Smith

Hi All,

I have a PA flow that runs off an action list. It has been throwing errors for the past few weeks, code 502 Bad Gateway. I wanted to check in here before I go down any google rabbit holes trying to figure out what is happening. Thanks!

Ellen

Austen Brown

@Ellen Smith - Someone else also posted about the ‘Bad Gateway’ error on Action List:

Maybe this is apart of a wider thing?

Austen Brown

@Ellen Smith - I'm running into this now too. The database is hosted on Azure, where is your database hosted?

Alex Wong

@Austen Brown
I am hosted on Azure too but have no issue

Austen Brown

@Alex Wong - So weird! I've got a client that is like you, action running as normal no issues. Can't find the pattern as to why one environment is working but another isn't.

Alex Wong

@Austen Brown
Yea, it is definitely odd.

@Ellen Smith if you want to rule out issue with connection in Power Automate, you can use the API console on developer.blackbaud.com (assuming you got that configured already). if you still get the error there, then open support ticket.

Ellen Smith

@Austen Brown @Alex Wong I think I will open support ticket. I can't do HTTP calls in my power automates, IT won't let me . I was having a different issue with Action lists failing earlier in the year and then it started working again. Thanks for the help! I'll let you know if I get anything back from support.

Ellen Smith

@Austen Brown @Alex Wong I did the “Try it” in the API reference site and I got :

HTTP/1.1 500 Internal Server Error

cache-control: no-cache
content-length: 36
content-type: application/json; charset=utf-8
expires: -1
pragma: no-cache

{
"Message": "An error has occurred."
}

I put in a support case yesterday, so I will let everyone know if I get anything back.

Austen Brown

@Ellen Smith - I heard back from support, they “made a change to the permissions scope” within this API, and it should be resolved. I've tested it out on my end, and I'm able to get a successful response from both the Try It Console and Power Automate. You should test it out on your end too.

Ellen Smith

@Austen Brown hey there! They got back to me too and I was also able to run successful flows this morning! Thanks for letting me know