NEW GRANTEE PORTAL TRAINING FOR GRANTEES

Arancha Lattanzio

Has BB or any BB user/funder created any training materials for grantees on how to use the new portal? If so, would you consider sharing as an example? Thank you.

Crystal Bruce

@Arancha Lattanzio Hi! I'm checking on this for you from the Blackbaud side. Thanks!

Ray Borkman

@Arancha Lattanzio Here you go:

And also, this is the Blackbaud Grantmaking HelpCenter Home Page for future needs:

Arancha Lattanzio

@Ray Borkman
Thanks Ray! I have these. I'm looking for more concrete training examples… like videos or webinars or ppts, etc.

Charlotte Burke

@Arancha Lattanzio @Ray Borkman I agree, applicants would benefit from quick-fire video guides to help navigate the process of creating a new BBID, logging in, resetting passwords, and navigating the new portal. These are the top 4 enquiry types to our grantmaking inbox. Not all grant applicants are professional fundraisers, we know that our applicants are frequently small-charity volunteers who would benefit from clearer guidance on the new portal.

Ray Borkman

@Arancha Lattanzio
I guess I need more specific on this then… At the link I provided there's the video Managing User Access to New Applications and Forms and the Blackbaud University Training: Blackbaud University: Grants Manager New Applicant Portal Learning Path among other videos, how-to's, ad courses. Can you give me some more details of what you are looking for?

Arancha Lattanzio

@Ray Borkman Please see Charlotte Burke's message. That's exactly the kind of resources that would be helpful.

Ray Borkman

@Charlotte Burke

Let me check on this for you.

Ray Borkman

@Arancha Lattanzio Ok, checking on that! Thanks!

Audrey Kidwell

@Arancha Lattanzio Here is something I created on how to create an account in the new system. This lives on our website and I imagine I'll add to it as I get more common questions/issues from grantee partners.

We haven't onboarded all our grantee partners to the new application portal so this seems to be fine for now.

how to create an account.pdf

Charlotte Burke

@Audrey Kidwell Thank you! Yes, this is super clear for grant applicants and is the sort of thing we have started to put together as well.

@Ray Borkman Is there a video walk through version of this process (ie, creating a new BBID account) from grant applicants perspective? In addition, a similar video walk through to show how to reset passwords and other common enquiries? It would be much more useful to have central guidance on this, rather than individual funders all creating their own guidance.

Ray Borkman

Hey all, I'm going to try and get someone from another team to jump in on this. I work in marketing so this kind of product knowledge/ support is a bit outside my knowledge level. But I monitor the discussion here to try and make sure we loop back on these things.

So give me a bit to get someone over here….

Charlotte Burke

@Ray Borkman
Hi Ray, did you have any luck with a response to this?

Paula Lentoni

@Crystal Bruce- checking in on this. A generic video that any client can use would be helpful.

thank you.