SKY API - Action list (All constituents) returns 500 status code

Hello! When I try to use the Action list (All constituents) operation in the SKY API, it returns this error:

HTTP/1.1 500 Internal Server Error


cache-control: no-cache

content-length: 36

content-type: application/json; charset=utf-8

expires: -1

pragma: no-cache


{

"Message": "An error has occurred."

}

I've been able to use all the other operations I've tried (Constituent list, Gift list, etc) with no issue. Also, the Action list (Single constituent) operation works without issue.

I'm using Entrinsik Informer to make calls to the API, but I get the same error when just using the “Try it” button in the API reference.

Thanks for your help!
Tim

Comments

  • Alex Wong
    Alex Wong Community All-Star
    Ninth Anniversary Kudos 5 Facilitator 3 Raiser's Edge NXT Fall 2025 Product Update Briefing Badge

    @Tim Butler
    Does Try it works for other api calls?

  • @Alex Wong
    Thanks for your response. Yes, I've used “Try it” successfully for “Action list (Single constituent)" and also “Gift list”. It's only “Action list (All constituents)” that's giving me the 500 response.

  • Chris Rodgers
    Chris Rodgers Blackbaud Employee
    Ninth Anniversary Kudos 2 Name Dropper Participant

    Hey @Tim Butler, if you continue seeing a 500 response for this operation, you may want to reach out to Blackbaud Support so our product teams can investigate. https://host.nxt.blackbaud.com/skyapi/support/options

  • Alex Wong
    Alex Wong Community All-Star
    Ninth Anniversary Kudos 5 Facilitator 3 Raiser's Edge NXT Fall 2025 Product Update Briefing Badge

    @Tim Butler
    I don't have problem running the action list all constituent API through Try It or hitting the endpoint directly from Power Automate. So I don't think it is a global problem with this particular API. I agree with Chris, you should open a suport case