Allow journal entries to cash accounts without adjusting the bank register

Ashley Snow
Ashley Snow
Second Anniversary Kudos 1 Name Dropper Facilitator 1
in Blackbaud Financial Edge NXT® General Discussions

Why does this feature in the web view FENXT take overnight to take into effect? In the database view it would work after you changed the business rules. Since we have to wait overnight, we have to plan when to change the rules to make fixes. This causes a lot of issues. Does anyone else have this problem, or does it work right away for you?

Comments

  • Rachel Flavin
    Rachel Flavin
    Name Dropper First Anniversary Facilitator 1 Blackbaud Certified

    @Ashley Snow We have had this same problem, though I had never put together that it must be an overnight process.

  • Ashley Snow
    Ashley Snow
    Second Anniversary Kudos 1 Name Dropper Facilitator 1

    @Rachel Flavin Yeah, I chatted with support because I thought it wasn't working. They told me it takes 24 hours to take into effect. It doesn't actually take 24 hours but if you turn it on at the end of the day it will work the next morning. Causes us a lot of issues though!

  • Robin Arwood
    Robin Arwood
    Second Anniversary August 2025 Monthly Challenge Badge Kudos 1 Name Dropper

    @Ashley Snow We have the same issue. It doesn't usually take overnight, but it takes several hours. I end up changing it towards the end of the day and then from home, later that night, I do the entries I need to do (and not hitting the bank register) and then change the rule back to not allowing the entries. I agree that it shouldn't take so long since from database it would change immediately. This is another example of the product getting worse, not better, with the web view.

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