Credit Memo - Canadian Client

Frank Holt

I have been trying to get the credit memo to go through. But getting “Credit memo Amount” is required. Everything is mapped correctly, the lines all add up. I remember a year or so ago we had the same error with another Canadian client , and had to resort to a flat file feed. Has anyone on a Canadian Version added a credit memo successfully via the API?

{
"Error": "Failed to save credit memo",
"Details": ["'Credit memo amount' is required."],
"ErrorPath": "capcreditmemo.-1.creditmemoamount"
}

Frank Holt

@Frank Holt Anyone? We need a little help. Do we have to go flat file feed?

Alex Wong

@Frank Holt
If you haven't done so, reach out to support.

@Erik Leaver to get some visibility

Erik Leaver

@Frank Holt Please submit to support & let me know the case number. When you submit to support be sure to provide detailed information including the endpoint, the call you are making and the error. If you are using the same process with a customer in another region where the same call is working, please note that as well.

Frank Holt

@Erik Leaver
the customer put in a ticket. the number is 020323221

Frank Holt

Just FYI for Canadian Credit Memos the Project Id is required on the debit and the credit distribution, though this is not documented anywhere.