Statement Message not showing and showing too low, small font

Mark Eisinger
Mark Eisinger
First Anniversary Facilitator 1
in Blackbaud Financial Edge NXT® General Discussions

Hello all! With the A/R Statements only on NXT, the font size is limited to a very small 10pt font. And the Statement Message is truncating and at the very low on the statement. Help!

Comments

  • Nikki Baldwin
    Nikki Baldwin Blackbaud Employee
    Tenth Anniversary Kudos 4 Name Dropper Participant

    @Mark Eisinger, if you haven't already, please do file a case with support – after talking to my team, this sounds like a defect we will want to address immediately. Thank you!

  • Mark Eisinger
    Mark Eisinger
    First Anniversary Facilitator 1

    Thanks @Nikki Baldwin!

  • Mark Eisinger
    Mark Eisinger
    First Anniversary Facilitator 1

    Hi @Nikki Baldwin. Support Case 020292577 told me that this is a known issue. Let me know if you would like to see their response or if you can look up the case number. Appreciate your help, we are not able to use the statement format in NXT until resolved.

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