Important Information For BBIS Customers About SP15 Release

Samantha McGuin
Samantha McGuin Blackbaud Employee
Tenth Anniversary Kudos 5 Name Dropper Participant
in Blackbaud CRM™ and Blackbaud Internet Solutions™ Blog

**Update - Hotfix 59 has been released for this issue.**


BBIS Customers,


An issue has been discovered with SP15 for customers using BBIS who have their BBIS home page configured to a page that includes any of the following parts/forms:
  • Donation form
  • Advanced donation form
  • User login
  • Event Registration form
  • Event Registration (classic)
  • Payment 2.0
  • Communication preference form/
When the homepage is configured as such, the website will hang and/or timeout.   A hotfix is being worked on at the highest priority, and is expected to be ready for release by the end of this week.


You are not affected if:
  • You are a CRM customer and do not use BBIS
  • The page configured as your home page (Admin-->Settings) does not contain any of the above parts.
Available Workarounds:

Until the hotfix is made available, you can change your homepage to a page that does not include the above parts to continue your BBIS testing.


Please refer to KB 116527 for status and more information.


We apologize for any inconvenience this causes.


Samantha McGuin

Staff Product Manager

samantha.mcguin@blackbaud.com

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