Now Live | Secure FTP Configurations Change: Action May Be Required

Kathryn Hall

Please review this information about a change that may require you to take action on behalf of your organization. Forward it to any individuals who manage integrations and connected applications to determine which actions, if any, are needed.

To align with data security best practices, Blackbaud has implemented an update during your region’s overnight maintenance window on October 3, 2023 that changes the Secure File Transfer Protocol (SFTP) file path used by some Blackbaud solution(s) in a Blackbaud Azure environment.

Due to this update, there may be action required on your part to ensure processes relying on SFTP access continue to function after the update. We have communicated this change to impacted Blackbaud customers.



How do I know if this applies to my organization?

This change may impact your organization when using Blackbaud CRM™, Blackbaud Raiser’s Edge NXT®, Blackbaud Financial Edge NXT®, or Blackbaud Altru® in a Blackbaud Azure environment with an integration or automated process that references an SFTP file location. This includes some integrated partner solutions, third-party applications, software customizations, or automated processes like the SFTP-SSH Connector Action with Power Automate.



What action is required?

The action you may need to take depends on what type of pathing you use.



If you only use relative pathing (e.g. when using UNIX path notation “file.txt” or “folder1/file.txt”) for automations or customizations you should not need to take action before or after the update.



If you use absolute pathing (e.g. when using UNIX path notation “/file.txt” or “/folder1/file.txt”); you have two options:

1. Change your paths to relative pathing: Follow the instructions in this Knowledgebase article for the steps you will need to take.
2. Continue using absolute pathing: After the update is implemented, follow the instructions in this Knowledgebase article to ensure your SFTP customization processes continue to work. If you wish to follow this option, but do not take action after October 4, your SFTP customizations may no longer work.

Note: If you have flows that run overnight, you may want to check their status -- if you did not turn them off on October 3, then make the change on October 4 and manually run the flow before rescheduling your flow on the normal overnight cadence.