Couples trying to donate using NXT Online Giving Form under both names - not allowed

Em Siemonek

Kia ora everyone,

We have had a few complaints from donors that are couples who would like to donate under both of their names. When they try to enter "John & Marie" for example, the form is throwing up an error saying "Only enter one name". Is there going to be a remedy to this issue anytime soon? How is everyone else addressing this?

thanks heaps

JoAnn Strommen

Our gifts are always entered under one name. Above we would enter on John's record and make a relationship for Marie. Addressee/salutation formats use both names.

I get the two names on our giving pages (not NXT forms) and just edit on the backend. I was not aware NXT was screening for multiple names.

Jack Briggs

As above - we would only have one name as the 'giver' for tax purposes (UK), but can acknowledge both. I don't think this is something that needs remedying, but perhaps an option for 'gift acknowledgement' on the form might be of use? Maybe add a custom field for this?

Aldera Chisholm

That's interesting … must be a newish change as I recall getting a new donor last year that was two names, but I can't say I've noticed anything since then. I can't find anything in the support files that mentions it, so I'd be tempted to reach out to support to confirm that it's an actual back-end rule and not something else going on.

Madeleine Holdsworth

I'm sure the donors are concerned about recognition, so why not add the comment box to the form for that purpose? Technically, a credit or debit card is issued in one name. For tax purposes, the donor is a single individual, even if the donor "couple" doesn't think about it that way.

Austen Brown

I recommend adding an additional field (custom field/attribute) to your form called "Recognition Name" (or something similar) - this can be used as a stop-gap to give people an opportunity to put their preferred recognition in. Also change the headers around the donor information section and specify that these fields are specific to the person initiating the donation.