Bank Feed Matching Area

Jessica Dolan
Jessica Dolan
Fourth Anniversary Kudos 1 Name Dropper Facilitator 1
in Blackbaud Financial Edge NXT® General Discussions

Is the bank feed matching area broken? This morning, I am seeing a blank page. Is anyone else having this issue?

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Answers

  • Jessica Dolan
    Jessica Dolan
    Fourth Anniversary Kudos 1 Name Dropper Facilitator 1

    Today, I can see the matching area again, but it is totally malfunctioning. When I attempt to match valid transactions, it gives an error message that transactions must be one-to-one (which mine already were). The checkboxes are also very wonky. Sometimes it won't let you uncheck an item once you have checked it. Or, it won't include an item that is checked, in the tally at the bottom.

  • Crystal Bruce
    Crystal Bruce admin
    Tenth Anniversary Kudos 5 February 2026 Monthly Challenge First Reply

    Hi @Jessica Dolan - I'm so sorry you are experiencing this issue. I see you had an open support case for the blank bank feed area and that it was solved. Are you able to open a support ticket for the new issue?

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