Audit trail for deleted deposits?

Karen Patterson
Karen Patterson
Kudos 1 Name Dropper Facilitator 1 First Anniversary
in Blackbaud Financial Edge NXT® General Discussions

Hi, I have a deposit batch that clearly appears to have been entered into FE. It has a deposit number, tick marks, and everything to indicate that it was processed properly. However, there is no trace of it in FE. The deposit number does not appear in the list of deposits in Receivables, and the payment has not been applied to the client. If this deposit has been deleted, how would I know, and where would I look to see who deleted it and when? Thanks!

Answers

  • Kevin Brazell
    Kevin Brazell Blackbaud Employee
    Tenth Anniversary Kudos 5 First Reply Name Dropper

    Was this a JE posting a deposit , made from GL or was this a deposit entered in AR, then posted to the GL ?

  • Karen Patterson
    Karen Patterson
    Kudos 1 Name Dropper Facilitator 1 First Anniversary

    Hi Kevin, the deposit was entered in AR. It was during the posting process that we discovered that it no longer appeared on the client's account.

  • Kevin Brazell
    Kevin Brazell Blackbaud Employee
    Tenth Anniversary Kudos 5 First Reply Name Dropper
    https://community.blackbaud.com/discussion/comment/309523#Comment_309523

    Thank you for confirming. The deposit itself won't link but the individual payments you put on the payments tab link to the client records. You can save a deposit , and technically never put a payment on a deposit. IT will be a 0 value deposit but possible. Next question, are there any payments on this deposit?

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