Looking for a Customer Voice: Why Training Alone Fails (BBCON 2026 Session Co‑Presenter)

Tanyika Jordan

Hi Community,

I’m working on a proposed BBCON 2026 session and wanted to see if any community members might be interested in sharing their real-world experience as a co-presenter.
The session focuses on a challenge many of us have lived through: organizations invest heavily in software training during implementations or process changes, but users still struggle to apply what they’ve learned. When that happens, training is often blamed—even when the real issue is that people weren’t prepared for what was expected before training, or supported afterward.

This session reframes training as one part of a broader adoption and change effort. We’ll talk about readiness before training, reinforcement after training, and how clearer expectations (for both users and managers) can make a real difference in adoption.
I’m looking for one or two customer voices who would be open to sharing honest lessons learned—what worked in your organization, what was challenging, and what you might approach differently next time. This is not about a perfect case study; candid, real-world perspectives are exactly what make the conversation valuable.

If this sounds interesting, feel free to comment here or send me a direct message. I’m happy to have a no-pressure conversation to see if it might be a good fit.

Thanks!
Tanyika

Sue Christensen

@Tanyika Jordan I'm not sure I'll be attending BBcon this year but willing to chat