Does anyone experience challenges reading case central notes on complex cases

Spencer Lassen

Curious if others are running into this as well, when a support case becomes more complex and spans multiple emails back and forth the case notes can get pretty hard to follow.

Each note often includes the entire email thread from prior responses, so you end up scrolling through a lot of repeated content just to find what actually changed or what the latest update was.

It makes reviewing the case history more difficult than it probably needs to be. Are others experiencing this? Any tips or workarounds?

Willem Van Den Berg

Yes, same experience here. It’s like the entire email thread is copied into the notes every time there is a response. It makes it exceedingly hard to follow the conversation.

Crystal Bruce

Thanks for letting us know your feedback @Spencer Lassen - I can pass this along to my team!