April InsideTrack Recap: Introducing the Blackbaud Enterprise Fundraising CRM™ Resource Center

Alison Madrigal

Last week, I had the pleasure of hosting the second InsideTrack for Blackbaud Enterprise Fundraising CRM—a new series designed to give customers a direct line to our product teams and a clear, practical view into what’s new, what’s next, and why it matters.

This session focused on the new Blackbaud CRM Resource Center, a centralized hub built to help customers more easily find guidance, stay informed about updates, and continue getting value from Blackbaud CRM over time.

During the session, we spent time listening closely to our community. Through live discussion and polls, customers shared candid feedback about how they find Blackbaud CRM information today—and where they run into friction. A consistent theme emerged: finding the right answer can take too long, resources feel spread across multiple places, and it’s not always clear which guidance is current or most relevant.

Customers were also clear about what they value most. Task‑based, how‑to guidance topped the list—documentation that reflects real fundraising and operational workflows, not just feature descriptions. Visibility into what’s new and what’s coming next was another strong signal, with attendees emphasizing the importance of clear release notes and roadmap signals to help teams plan and adopt with confidence.

Chris Ager from the Blackbaud Product Management team shared how these insights directly informed the design of the Resource Center. Rather than being a single destination for static documentation, the Resource Center is intended to serve as a living, evolving source of truth—bringing together practical guidance, product updates, learning resources, and technical information in one place.

Gethin James, Solutions Architect, led a walkthrough of the Resource Center experience, showing how customers can quickly access essential resources, security and compliance documentation, technical and integration guidance, cloud migration materials, and short learning videos that highlight what’s new in Blackbaud CRM. The goal is simple: help teams spend less time searching for answers and more time focused on advancing their mission.

A key takeaway from the session was that learning doesn’t end at go‑live. As Blackbaud CRM continues to evolve, customers want ongoing, bite‑sized learning that helps them stay current and confident—without having to dig through multiple systems. The Resource Center is designed to support that continuous journey.

InsideTrack isn’t just about showcasing what we’ve built—it’s about connection and transparency. Each session creates space for live engagement, giving customers the opportunity to ask questions, share feedback, and help shape what comes next. The strong participation and thoughtful input during this session reinforced that the Resource Center will continue to grow based on customer needs.

👉 Missed the April session? You can catch up anytime with the on-demand recording.

The InsideTrack for Blackbaud CRM series continues monthly, with each session diving into a focused topic—from the Resource Center to upcoming intelligence and innovation. Register once to stay connected to future sessions and access recordings at your convenience.

👉 Register for the upcoming May Product Update Briefing to get the latest Blackbaud CRM updates, roadmap insights, and what’s coming next.

👉 Register for the June InsideTrack session to see how Blackbaud CRM is advancing AI-powered intelligence to boost productivity and measurable fundraising impact.

InsideTrack Q&A Summary: Blackbaud CRM Resource Center

Q: Will the slide deck and recording be available?

A: Yes. The recording for the session is available through this link and slides are attached to this blog post so teams can reference them after the session.

2026-04 CRM InsideTrack Resource Center.pdf

Q: How do I access the Blackbaud CRM Resource Center?

A: Customers can access the Resource Center through a direct link and from within Blackbaud CRM. Attendees were encouraged to bookmark the Resource Center so it’s easy to return to whenever questions come up during day‑to‑day work.

To navigate to the Blackbaud CRM Resource Center, open Blackbaud CRM, click the ? (Help) icon in the top‑right corner, scroll down, and select Visit the Resource Center.

Q: Will the Resource Center replace the Support Knowledgebase?

A: The Resource Center is not positioned as a replacement, but as a centralized hub that brings together trusted guidance from across Blackbaud—documentation, learning, updates, and technical resources—in one place. The goal is to reduce the need to search across multiple systems to find answers.

Q: Will content in the Resource Center stay current?

A: Yes. A consistent theme during the session was the importance of knowing what information is current. The Resource Center is designed to evolve continuously, with updated documentation, new learning content, and visibility into product changes as Blackbaud CRM continues to advance.

Explore What’s New—and What’s Next—for Blackbaud CRM

Join the upcoming InsideTrack sessions and Product Update Briefings to stay informed on the latest Blackbaud CRM updates, roadmap priorities, and what’s ahead. Hear directly from Product Management and walk away with clear insight to help you plan and move forward with confidence.

👉 Register for the upcoming May Product Update Briefing to get the latest Blackbaud CRM updates, roadmap insights, and what’s coming next.

👉 Register for the June InsideTrack session focused on AI-Powered Intelligence in Blackbaud CRM.