SKY Add-in button works in test environment but doesn't appear in live (separate Blackbaud organization)

Peter Tan

Hi everyone,

I attended the Power Apps workshop in Toronto this past April (2-day session) where we learned how to build a SKY add-in button that connects to a Power Automate flow and displays an Adaptive Card on a constituent record.

I've successfully built and tested this in our test/sandbox environment (the SKY Developer Cohort environment from the workshop) — the button appears correctly in RE NXT, triggers the flow, and displays the Adaptive Card as expected.

However, when my I imported the flow into our live environment — which is a completely separate Blackbaud subscription/organization from the test environment — the add-in button does not appear in the Add-ins menu on constituent records.

What I've checked so far:

• The flow imported successfully into the live environment with no broken connections
• The flow's connections (Blackbaud SKY Add-ins, Blackbaud Raisers Edge NXT) are authenticated under my account
• I copied the live flow's HTTP trigger URL and updated the Add-in URL in the SKY Developer Portal accordingly, using the format:

  https://app.blackbaud.com/addin-adaptivecard-host/button?cardServiceUrl={encoded_flow_url}&title=Active%20Pledges%20Summary&buttonAction=Flyout

• The Extension point is set to "Constituent Page Action" (Development Office > Constituents)
• The app shows up under "View environments" in the developer portal, but I'm unsure if it's properly linked/activated for our live Blackbaud organization specifically
• I tried clearing cache, incognito browsing, and re-logging in — still no button

My question: Since our live RE NXT is on a different Blackbaud subscription/organization than the SKY Developer Cohort test environment, does the SKY Developer app registration need to be re-created or re-linked specifically for that organization? Is there a step (perhaps involving Site ID, app authorization, or organization-level activation) that's required when moving an add-in from a sandbox/cohort environment to a customer's live production organization?

Any guidance on what I might be missing would be greatly appreciated.

Thanks in advance!

Peter Tan

Carol Grant

Yes, your application does have to be connected to your environment for that organization. You need to login to that NXT environment, go to Marketplace, then Manage and add your application there. I see it doesn't really say that in the Microsoft Power Automate Add In instructions but it is here:

https://developer.blackbaud.com/skyapi/docs/addins/howto-guides/addin-development