"This operation is not supported."

Pamela HaStevenson
Pamela HaStevenson
Seventh Anniversary Participant
in Blackbaud Raiser's Edge NXT®: General Discussions
We are getting this error when trying to use the form embedded on the webpage:

3/5/2021 9:44 AM: System.Web.Services.Protocols.SoapException: Server was unable to process request.
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  • Elizabeth Anders
    Elizabeth Anders
    Ninth Anniversary Facilitator 1 Loyalty Badge
    We also got this message but have since received donations through the giving page. Still researching to figure out what donor the error occurred on and if they've subsequently donated.


    I'd also like to know how to stop showing the error message in OLX.

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    Correction ... We have not received any gifts since the error occurred!! This is a major issue!
  • Crystal Bruce
    Crystal Bruce admin
    Tenth Anniversary Kudos 5 2026 Spring PUB Altru First Reply
    Hi! Have you opened up a support ticket for this issue? Thanks!
  • Elizabeth Anders
    Elizabeth Anders
    Ninth Anniversary Facilitator 1 Loyalty Badge
    Here's what I got from BB Support ... hope it helps.

    Thomas - Blackbaud Support: Alright, it does look like there were a couple of incidents this morning that have since been resolved.
    https://status.blackbaud.com/incidents/stydyj7zz8wq
    https://status.blackbaud.com/incidents/s4jmfnxr97w1    12:50:36 PM

    Thomas - Blackbaud Support: It looks like its possible that was tied into this occurrences.

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