Connection ETIMEDOUT Error in APIs

Aayesha Shrestha
Aayesha Shrestha
Fourth Anniversary Name Dropper Facilitator 1
in Blackbaud Raiser's Edge NXT® APIs

Hi,
I'm getting multiple Connection Errors in event API and also in the webhooks API. Initially I thought it was because of some issue on the APIs but now this error is being very repetitive. Is it because of rate limits? (I don't think it is because other end points for constituents, gifts and others are working fine) Also, it is difficult to replicate this error. I'm quite not sure when and why this happens. Sometimes it works and sometimes it does not.


FetchError: request to https://api.sky.blackbaud.com/event/v1/eventlist?limit=5000&offset=0 failed, reason: connect ETIMEDOUT
FetchError: request to https://api.sky.blackbaud.com/event/v1/eventlist?limit=5000 failed, reason: connect ETIMEDOUT
FetchError: request to https://api.sky.blackbaud.com/event/v1/eventlist?limit=5000&offset=0 failed, reason: read ECONNRESET
FetchError: request to https://api.sky.blackbaud.com/webhook/v1/subscriptions failed, reason: connect ETIMEDOUT

If anyone can help on this, I'd really appreciate it. Thank you in advance.

Regards,
Aayesha

Comments

  • Chris Rodgers
    Chris Rodgers Blackbaud Employee
    Tenth Anniversary Kudos 3 Name Dropper Participant

    Hey Aayesha,

    I took a look at your account (assuming the traffic is coming from your account/subscription key). Most of the requests I see are sub-second, but I do see a few requests in the 1-4 second range. Is it possible you have a very aggressive timeout set in your application that would end the connection after only a few seconds? FWIW, I don't see a ton of traffic from your account, so I don't believe your account would be approaching its rate limit. Of course, it's also possible that these requests aren't from your account/subscription key (possibly a shared/team account?), and I'm looking at the wrong info. Feel free to message me directly if you think I'm looking in the wrong user/application.

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