Add-In button not visible other users

Amanda Holt
Amanda Holt
Ninth Anniversary Kudos 1 Name Dropper Facilitator 1
in SKY Developer General Discussions

I followed the steps to create the Simple Acknowledgement Add-in button, but I am the only user who can see the button. Are there permissions I need to give the other users so they can see it too?

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  • Amanda Holt
    Amanda Holt
    Ninth Anniversary Kudos 1 Name Dropper Facilitator 1

    Turns out the answer was not an issue with the connector but security permissions. The Add-In button letter flow requires users to have permissions to edit gifts. These permissions are in the Raiser's Edge database view under Admin → Security → Records → Gift. Then check the “view” box.

  • Heather McLean
    Heather McLean Blackbaud Employee
    Ninth Anniversary Kudos 5 Name Dropper Participant

    Hi Amanda -

    I was just about to respond when I was distracted by another meeting. Glad you figured it out! I was about to ask if you were sure that the other users had the same rights on the record at you…

    Thanks also for posting back with the answer to help other community members.

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