e-Receipts

Bernie Fitzsimmons
Bernie Fitzsimmons
Eighth Anniversary Participant Facilitator 1
in Blackbaud Altru® General Discussions

Does your organization use e-Receipts for acknowledgement purposes?

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  • Elizabeth Grover
    Elizabeth Grover
    Tenth Anniversary Kudos 2 August 2025 Monthly Challenge Badge Name Dropper

    Hi Bernie,

    We use e-receipts, but also send a snail mail acknowledgement to any gift over $10.00, as well. We think it's just a nice personal touch rather than simply transactional.

  • Robert Brown
    Robert Brown
    Tenth Anniversary Kudos 1 Participant Facilitator 1

    Hi Bernie,

    We use ReceipterPro for our e-receipting and it's been amazing. I highly recommend looking into it if you want to use e-receipting as your primary method of acknowledgement.

    We do send a smail mail letter for high-level donors, but we're thinking about sending all acknowledgements by e-receipts and just sending a personal thank you to the high-level donors that doesn't have tax language.

  • Amruta Dnyanmote
    Amruta Dnyanmote
    Sixth Anniversary Facilitator 1

    Hi Elizabeth, Do you use any external service or Raiser's Edge's e-receipt facility?

    Also, what do you all think about the possibility of donor reproducing their own receipt at their end? It feels risky. How do you handle this? Do you use any specific receipt number format?

  • Tammy Rash
    Tammy Rash
    Ninth Anniversary Facilitator 1 Blackbaud Champion Loyalty Badge

    We do the same. Also seems more personal with an actual letter than an autogenerated email.

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