CVV number on a remit envelope

Caroline Lochner
Caroline Lochner
Sixth Anniversary Participant Facilitator 1
in Blackbaud Raiser's Edge NXT®: General Discussions

Is an organization located in the US allowed to require the CVV in writing on a remit envelope?

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Comments

  • Austen Brown
    Austen Brown Community All-Star
    Tenth Anniversary Kudos 5 PowerUp Challenge: Product Update Briefing Feedback Task 3 bbcon 2025 Attendee Badge

    Hi @Caroline Lochner - It is a general recommendation to not store CVV information along with credit card numbers. Additionally, RE does not need to the CVV number to process a gift via Database View. Going one step further, you may want to consider removing credit card lines all together from your remittance envelope and encouraging your donors to donate online. Check out this blog post for ways you can improve your remittance envelope/pledge card:

    https://askgenius.com/pledge-card-design-tips/

  • Caroline Lochner
    Caroline Lochner
    Sixth Anniversary Participant Facilitator 1

    Thank you!

  • Janis Worley
    Janis Worley
    Sixth Anniversary Kudos 3 Name Dropper Participant

    We never ask for it and have always been fine. And I agree with @Austen Brown - post the online link instead. Saves a lot of room on the envelope, plus people are skittish about giving their credit card numbers in writing these days anyway.

  • Silvia Ochoa
    Silvia Ochoa
    Third Anniversary Facilitator 1

    I believe if you add the CVV to your paperwork it makes you non PCI compliant, so it's best to leave it out, however, most times you need the CVV in order to run the card so you're stuck?

  • Patty Driscoll
    Patty Driscoll
    Sixth Anniversary Kudos 1 Name Dropper Facilitator 1

    As we look at moving our gift processing to Unified View, we are now required to have the CVV to process offline credit card donations. @Silvia Ochoa is correct, PCI DSS prohibits CVV data from being written, retained or handled in any format including paper (DM reply coupons in our case). So it looks like we are stuck being unable to accept credit card donations for mailed appeals once database view is gone. @Jake Gaston where does this leave all of your customers who still use mailed appeals?

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