Deposit and payment amount do not match

Monica Lopez
Monica Lopez
Third Anniversary Name Dropper Facilitator 1
in Blackbaud Financial Edge NXT® General Discussions

Has anyone experienced a situation where a deposit was entered as one amount, but the payment was misapplied to the wrong invoice, in the A/R module? This oversight was discovered right after the bank reconciliation was completed. Do you have any insights on how to adjust this in NXT?

Comments

  • Kevin Brazell
    Kevin Brazell Blackbaud Employee
    Tenth Anniversary Kudos 5 First Reply Name Dropper

    @Monica Lopez if this is just about application of the payment to the AR invoice, you should still be able to unapply and reapply it. Now if you mean the deposit amount was incorrect, the deposit amount should be based off the Sum of all the payments entered on it. If it's wrong, technically your bank should be out of balance during the bank rec.

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