Reports Taking Excessive Time To Generate If They Generate At All

Jeff Trzaska · March 16

Hello,

I am posting this here because I would only waste my time and get frustrated if I talked to Customer "Service".

At this time in the month, I must generate many reports. These would normally take about 20 minutes. They are now taking around an hour or more, if they don't completely time out and are abandoned.

See my attachment. It appears that the reports "Gather Data" for the amount of time that the report normally takes to generate. However, the process takes a long time to complete if it ever does.

Saturday, I ran many reports at once after getting frustrated waiting all day for them to finish one at a time. This resulted in 8 failing to process at all.

This morning, as a control, I am the only one running a report. I have only run this report, and it has been 1 hour and 10 minutes for it to run SO FAR! I took the screen shot after an hour. You can see it Gathered Data for 24 minutes, then stopped.

I see other posts talking about NXT being generally slow.

This is entirely unacceptable.

Edit to add: This ultimately took 2 hours, 10 minutes to run a 24 minute report. In the meantime others in our organization have been trying to run reports and the queue is getting backed up. One report "gathered data" for 54 seconds. It took approximately and hour to complete the process.

Crystal Bruce · March 16

Hi @Jeff Trzaska I'm sorry you are experiencing this. I'm going to review your support case and get it escalated. I'll also reach out to your CSM so they can connect with you.

Crystal Bruce · March 18

Hi @Jeff Trzaska it looks like the last support case was closed on 11/21/25. It appears it was resolved at that time. If the issue is happening again, a new support case will need to be opened. I also reached out to your CSM to make sure they were aware of the issue you are having. Please let me know if I can do anything else!

Yolanda Brumfield · March 19

I 100% echo @Jeff Trzaska statement - I haven't bothered chatting with support because too often it's pointless and additional drain of time, but running reports are unbearable and I am the ONLY person, ONLY person, person running reports. Bad enough to deal with the bouncing green dot, now reports run at a snails-pace, and even then the snail sometimes win!

@Crystal Bruce

Cheryl Munsterman · March 23

Did you have any resolution to this problem? We are encountering the same . . . in addition tho, our Accounts Payable cannot even access a Vendor or input Invoices.😡😤

Yolanda Brumfield · April 2

@Cheryl Munsterman no resolution on my side

Crystal Bruce · April 9

https://community.blackbaud.com/discussion/comment/312127#Comment_312127

Hi @Cheryl Munsterman I'm sorry to hear that. I looked in our system and didn't see a support case linked to this. Are you able to open one with Blackbaud support case to let our team know? Thanks!

Jeff Trzaska · May 5

https://community.blackbaud.com/discussion/comment/312127#Comment_312127

I did finally bite the bullet and contact the chat bot people. They did not have any useful response, but things did improve for a time. Now it still happens periodically. Scheduling reports isn't a solution, it is a work around, but if you can schedule them for after hours and staggered so they are not all running at once, that could help. But if you're like me, you probably need them right away.

Kathryn Ostrowski · June 25

We are experiencing MAJOR issues due to the reporting change. Someone ran a full financial statement report (incorrectly) and blocked the whole queue for two days. We've now updated the security settings so it can't happen again, but blackbaud told us there is no way to cancel a report once you've started running it. Their only suggestion was to come to the community page and request this change, so here we are requesting the ability to cancel a report once it has been run and "upvoting" every report-related post!

Alicia Sharma · July 2

We are experiencing a major issue running reports in NXT. What changed between June 30 and July 2, 2026? Anyone else having this issue?

Crystal Bruce · July 2

https://community.blackbaud.com/discussion/comment/315071#Comment_315071

Hi @Kathryn Ostrowski - Thank you so much for taking the time to share this feedback with the community.

I wanted to make sure your request gets the visibility it deserves with the product team, as well as the opportunity to gain support from others experiencing similar challenges.

The best place for that is The Ideas Bank, where those requests are actively monitored and reviewed. That's also where members can "vote" up the idea. Once it is posted, you can post the link to the idea here to ensure others can vote on it.

Crystal Bruce · July 2

@Alicia Sharma I'm checking with my team to see if anything changed. In the meantime, you could open a Blackbaud support ticket to let support know what issues you are running into running reports. They can take all the details and help you troubleshoot. I'll report back with what my team says. Thanks!

Reports Taking Excessive Time To Generate If They Generate At All

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