Unapplying and reapplying Cash recepts

Scott Wemer
Scott Wemer
Third Anniversary Name Dropper Facilitator 1
in Blackbaud Financial Edge NXT® General Discussions

Has any one been having issues unapplying and reapplying cash receipts? When I unapply the payment BB GL's the payment from the AR to unapplied payments, but when I reapply it doesn't GL the payment back from unapplied to AR. Thus leaving my AR out of balance with the GL.

Answers

  • Crystal Bruce
    Crystal Bruce admin
    Tenth Anniversary Kudos 5 Commented in Discussion First Reply

    Hi @Scott Wemer thanks for posting! I am checking with my team on this and hope to have an answer back to you ASAP.

  • Crystal Bruce
    Crystal Bruce admin
    Tenth Anniversary Kudos 5 Commented in Discussion First Reply

    Hi @Scott Wemer I confirmed with my team that you should open a Blackbaud support ticket to troubleshoot some details here. If you want to come back with support's solution - that would be great and could help a future community member running into a similar issue.

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